Agenda

GaPTA One Day Conference “Gateway to the Experience” Presented By AXS – Wednesday, November 08, 2017 at SunTrust Park

CONFERENCE AGENDA

10:30 am Registration, Coffee, and Networking

  • Coffee Break, Sponsored by InGate Solutions
  • Registration, Sponsored by Ticket Alternative, Freshtix

11:15 am  Opening Keynote: “Adopting A Mobile First Strategy”, Sponsored by  AudienceView with Jamie Vosmeier (Fox Theater) and Stan Deak (Experience), moderated by Steve Demots (Paciolan)

12:00 pm  Guest Experience & Customer Interaction 12:00 pm – 12:45 with CEO Battery Jeremy Strie (CEO BATTery), Todd Coder (Talent Buyer Emporium Presents), & Jennifer Werba (AudienceView)

12:45 pm Lunch & GaPTA Board Elections, Sponsored by Experience

1:45 pm  An INTIX Conversation with Jane & Maureen with Maureen Anderson, Jane Kleinberger

2:30 pm Patron Security Panel with Vernon Nix (Atlanta Braves) , Scott McLaren (WW&L),  Brian Peunic (AXS)  and Chris Martinsek (Ticketmaster)

A panel discussion on keeping patrons safe through their entire experience with your venue from purchasing tickets to leaving the venue.  We will touch on preventing fraudulent purchases, what companies are doing to secure patron data and prevent data breaches, how a ticket office employee can tell if a ticket is fraudulent, steps to educate your patrons about what’s being done & how they can protect themselves, and discuss ideas that venues can implement to keep patrons safe through their arrival and departure of the venue.

3:15 pm Coffee Break, Networking  Sponsored by Weldon, Williams, & Lick

3:30 pm Breakout sessions  

  • group sales
  • Work Life Balance / Staying motivated
  • venue types & sizes
  • Night of show best practices / troubleshooting

4:15 pm Welcome to Atlanta, Where Sports Venues are New  with Anthony Esposito (Atlanta Braves) & Mike Gilsenan ( Mercedes-Benz Stadium)

2.2 billion dollars later the Atlanta sports market has seen both SunTrust Park and Mercedes-Benz Stadium open their doors in 2017. What was it like to prepare to host 120+ combined events and welcome more than 4,000,000 people through the doors in the last 7 months? Hear from the ticketing leadership of both venues about their experience from creating a new manifest, relocating existing ticket holders, counting & verifying seats, setting up the Ticket Office, and making sure that everything in between goes smooth!

5:30 pm Closing / Election Results / Raffle & Gift Presentation, Gift Sponsored by Ticketmaster

6:00 pm – 7:00 pm Cocktail Hour & Tours of Suntrust Park sponsored by Paciolan